Orders & Shipping
Orders & Shipping
All orders ship from our fulfillment center in Los Angeles, California. Orders are processed and shipped Monday to Friday, with the exception of public US holidays. Orders “awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as we can. Our current processing/fulfillment time is up to 5 business days.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Items in your order may ship separately to speed up processing and you may receive multiple tracking numbers. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!
International destinations outside of the US are likely to experience delays in customs processing and delivery. For more information see below.
Some licenses restrict our ability to sell certain products to specific regions. This will not become apparent until checkout when calculating shipping options. You may receive an error message that informs you which products must be removed from your cart in order to proceed with placing your order. We apologize for any inconvenience this causes.
Price adjustment refunds on items that have decreased in price are available if you purchased the item up to 7 days prior to the decrease in price. Please contact us for your refund. The difference in price and applicable taxes will be refunded to the original payment method.
If you have any questions, please reach out to support@teddyfresh.com and we will be happy to answer your questions.
General Inquiries
Current average response time is 1 to 3 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm PST (Excluding Holidays).
So we can better assist you, please include your order number followed with your request.
Examples:
Order #123456 - Address Change
Order #123456 - Cancel Order
Please contact us at support@teddyfresh.com for any issues.
Belgium (4/19)
CGSP and CSC unions announced a strike at Bpost until April 22. While difficult to predict, parcel delays of one to two weeks are expected.
Canada (4/19)
Local sources have advised of inclement weather and freezing rain conditions in Canada, particularly affecting the regions of Central and Northeastern Saskatchewan, and Central Alberta. Delays of up to two weeks are anticipated.
Greece (4/19)
Industry sources informed us of a 24 hour strike that took place on April, 17th, led by The Confederation of Greek Workers. Delays of up to one week are anticipated.
Kazakhstan (4/19)
Media sources have reported severe weather conditions causing floods and affecting the collection and delivery of all inbound and outbound parcels in the regions of Aktobe, Kostanay, Akmola, Atyrau and North Kazakhstan. Parcel delays of up to two weeks are expected.
Uruguay (4/19)
We have been advised that Monday, April 22nd is a holiday in Uruguay. Delays of up to one week should be anticipated due to business closures.
----------------------Australia (4/12)
We have been informed of severe weather delays causing floods and road closures, impacting the following postal codes in New South Wales and Queensland: 2460, 2461, 2753, 2754, 2756, 2775, 2785, 4470, 4480 and 4490. Please anticipate delays of one to two weeks.
Thailand (4/12)
We have been advised that due to Songkran Festival celebrations to take place from April 12th through April 16th, delays of one to two days initially, are anticipated.
----------------------Mexico (4/05)
Please be advised that shipments to Mexico are minimally delayed due to disruptions to the customs import process. Regular movement is likely to resume in the coming days.
----------------------
Brazil (3/29)
Heavy rain, flooding, and landslides have impacted the southeast region of Brazil, specifically Espirito Santo and Rio de Janeiro. Transit will likely be impacted and we are closely monitoring the situation.
----------------------Ghana (3/22)
Outages to the undersea fiber optic system that powers Ghana's internet have temporarily stopped DDU service. This is impacting flights into Ghana as well as longer processing time within the country. This situation is dynamic, but we anticipate delays of up to one week while this issue is addressed.
----------------------Germany (3/08)
Media sources have advised of ongoing rail strikes along with industrial action by Lufthansa airline's ground staff from March 7th - March 8th, causing flight delays and impacting mail handling. Minimal delays of up to three days may impact parcels.
Poland (3/08)
A one-day strike occurred on March 6th as a result of farmers' protests, will likely cause parcel delays in Warsaw.
----------------------Volcanic eruptions and the state of emergency continue in the Reykjanes peninsula. All residents have relocated and mail is being directed to temporary addresses. The situation is unpredictable; however, delays of two to three weeks are expected in affected areas.
Israel (3/01)
Israel Post has extended the period they will hold items for collection to 30 days due to reduced flight capacity into the country. Municipal elections closed offices on February 27th, which will add to delayed transit and delivery by one to three days.
Mauritius (3/01)
Industry sources have advised that due to the effects of Severe Tropical Storm Eleanor, parcels to Mauritius are currently experiencing delays of up to two weeks, but we continuing to monitor the situation.
Moldova (3/01)
A cyber attacked impacted Posta Moldovei on February 20th and continues to keep tracking page updates from being generated. Parcels are still in transit but may be missing scans.
United Kingdom (3/01)
Starting April 22nd, bladed items will no longer be permitted for import into the United Kingdom. Please contact your customer success manager if you require assistance precluding such items for shipment.
----------------------
The following countries/territories will not be able to place an order due to suspensions on incoming postage:
Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Central African Republic, Chad, Cuba, French Polynesia, Haiti, Laos, Libya, Mayotte, Mongolia, Myanmar, Namibia, Niger, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Timor-Leste, Tristan da Cunha, Ukraine, Vanuatu, Yemen
Above information updated April 19, 2024
Teddy Fresh ships Domestic US Orders via DHL, GLS, UPS, Parcel, Pandion, and USPS. Carriers may change at any time. Please note, shipping costs do vary and are based on the overall weight of your order.
All outgoing Domestic US packages are shipped from our warehouse in Los Angeles, California.
Domestic orders over $75 ship for FREE.
|
Shipping Method |
Transit Time |
|
DHL / GLS / UPS / USPS / Parcel / Pandion |
2 - 5 Business Days |
Processing and Handling Notice: Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.
We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.
Teddy Fresh ships outgoing international packages via Passport International Shipping.
- Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
- Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.
|
Shipping Method |
Transit Time |
|
Passport Standard (Duties May Apply) |
10 - 25 Business Days |
|
Passport Priority (Duties Paid) |
8 - 14 Business Days |
Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees.
All outgoing international packages are shipped from our warehouse in Los Angeles, California. We ask that you allow additional time for International packages to arrive.
Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose the available options.
Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be the noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and Under.
Processing and Handling Notice: Please allow 8-12 business days in addition to your selected shipping method. Items in your order may ship separately to speed up processing. You will receive tracking information for each part of your order.
Items in your order may ship separately to speed up processing and you may receive multiple tracking numbers. Please allow up to 2 business days from dispatch for your tracking number to update. Some tracking numbers may take up to 7 days for tracking to update.
We cannot guarantee delivery by a certain date. For special holiday orders, we recommend that you order early to allow time for processing and shipping into consideration when selecting your shipping method.
General Product Availability: Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
Pre-Ordered Items: You may order a Pre-Order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. In rare instances, Pre-Ordered items may be subject to change due to delays. We try our hardest to notify all customers via email or social media with any date changes.
We want to get you your order ASAP and are doing all that we can! However, due to COVID-19, order processing delays may occur and we cannot guarantee delivery by a certain date.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can reach out to us via email at support@teddyfresh.com if you are having trouble locating the carrier.
For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also reach out to us via email at support@teddyfresh.com.
Returned to Sender:
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout. Order was not collected in time. Additional duties, taxes and other customs fees were left unpaid You will receive a refund for the items within your order once they are received back at our warehouse. Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
Please note, we cannot guarantee a cancellation or address update after orders are placed, double check your details before placing your order. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item.
Cancel Order:
Please contact us ASAP if you would like to cancel your order, though we cannot guarantee cancellation is possible after an order is placed. If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item. Credit card companies may take up to 5 business days to return the payment back into your account. We ask that you check with your payment provider.
Order Changes/Updates:
We are unable to change the items in an order, remove items, or add additional items to an order once your order has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed. If the order has not been processed by our fulfillment center yet, we will attempt to stop the shipment. If successful, we ask that you place a new order with the changes you wish to make.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date.
Current average response time is 1 to 5 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (PST).
So we can better assist you, please include your order number followed with your request.
Examples:Please contact us at support@teddyfresh.com for any issues.
We are excited to be partnering with Afterpay! Choose Afterpay as your payment method at checkout. To see if you're eligible, you will need your email, phone number, address, DOB, and debit/credit card handy—that’s it. If approved, you will make your first payment at time of purchase and the balance must be paid over the course of 6 weeks. There are no fees when you pay on time. And late fees are capped at 25% of the purchase price.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.